Steve R. Lizardi

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OBJECTIVE

To obtain a successful and rewarding position as Network Administrator in the Information Technology field, at an organization that will value my 8+ years of experience in the field, and allow me to continue learning and growing professionally.

EDUCATION

E-Business, Masters of Science in Information Systems                                     September 2009 – Present

University of Maryland University College; Adelphi, MD

Computer Networking, Bachelor of Science                                                                 May 2004 – June 2009

Strayer University; Washington, DC

Web Page Designer, Diploma                                                                                     January 2004 – April 2006

Penn Foster Career School, Scranton, PA                                                                                                                                                                                                                                                                                             

EXPERIENCE

Help Desk (Contract Position)                                                                                     December 2009 – Present

US Holocaust Memorial Museum; Washington, DC

Provide Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging. Computer and laptop support. Support the Mac environment. Responsible for Mac OS integration with Active Directory, and Entourage migration with Exchange 2007. Setup KIC Station (for scanning books) and provide training to staff.  Provide Adobe Connect and Adobe Presenter training for staff.

Help Desk (Temporary Position)                                                                       October 2009 – December 2009

MCT Information Services; Washington, DC

Worked on projects for installing Mac Server OS. Evaluated help desk software to be used in their environment. Setup ESXI virtual machines for their test environment. Ensured that FTP servers were working throughout the day. Supported Mac environment. Various help desk tasks on an as-needed basis.

IT System Administrator                               October 2007 – September 2009                                                                                                                                                                                              

David M. Schwarz Architects, Inc.; Washington, DC

Provided support with the following: network, desktops, laptops, telephone equipment, plotters, HP printers, network infrastructure, CISCO VPN, Symantec deployment, Sophos Anti-virus deployment, Windows Server 2003 and 2008, Exchange 2003, monitored video surveillance, Print Audit software, data backup, asset management, Macintosh support and file restoration. Maintained site pages for Intranet site and main company web site. Tested software before purchase. Installed software for users. Conducted quarterly IT meetings with management. Reviewed IT budget and approved invoices. Maintained excellent work relationships with vendors. Provided Deltek support for time sheets. Managed group policy for printers and Windows updates. Managed and installed Barracuda Web Filter. Responsible for iPhone and BlackBerry setups, Tandberg video conferencing, and for setting up Webex and scheduling Webex meetings.

EXPERIENCE (Cont.)

Network Administrator August 2005 – July 2007                                                                                                                                                                                                

Cesar A. Caceres, Inc.; Washington, DC

Set up network infrastructure, network and security policies. Installed/deployed Symantec anti-virus software. Purchased computer equipment and software. Managed Windows 2003 and Exchange Server. Responsible for data backup and software update installations. Used Spiceworks to track all help desk requests and asset management. In charge of  database design, support for time sheet server, managing and updating internal website and company external web site, integrated hardware to interface with lab equipment to transit results in medical programs to staff.

Call Center Technician                                                                                         November 2004 – August 2005

Department of Housing and Urban Development; Washington, DC

Supported eight business areas for HUD employees, inspectors, contractors, owners, and housing authorities. Logged, updated and closed all calls, voicemails, e-mails, and in-service center tracking. Responsible for troubleshooting client internet browser; providing users with step-by-step guidance; escalating calls to Tier 2 or to other business area, as needed. In charge of updating tickets in service center, password resets, and role assignments, this required knowledge of PIH-REAC protocol. Directed callers to appropriate area of HUD-REAC web site.

Support Staff                                                                                                        February 2003 – September 2003

Department of Human Services; Washington, DC

Assisted in organizing and maintaining case records. Supported supervisor and five social service representatives, provided customer service assistance, and answered phones.  Completed training in domestic violence, coping with stress, HIPPA, and limited “English Proficiency.” Created database for case logs and updated as needed.

Help Desk, IT Specialist                                                                                        October 2001 – February 2003

Office of Property Management; Washington, DC

Assisted in organizing and maintaining user accounts for several hundred OPM staff. Managed the OPM help desk by assisting clients in using hardware, software, OPM applications. Solved logon validation requests by clients. Installed and configured desktop, laptop computers, printers, and software. Prepared e-mail correspondence and training for Microsoft Office Suite, and supported Xerox copiers.

Associations

Association of Computing Machinery, 2007 – Present

Association of Information Technology Professionals, 2009 - Present

Skills

Dreamweaver, Photoshop, GIMP, MS Office Suite 2000, 2003, 2007, Thunderbird, Firefox, Internet Explorer 6, 7, 8, File Maker Pro 10, Imovie, Cisco VPN Client, CSS, HTML/XHTML, PHP, Apache 2.0, Basic Linux/UNIX, Windows Vista/XP/server 2003/2008, Macintosh, NEC Telephone System, Airport Extreme, HP Printers, Konica Copiers, ProLiant DL380 Servers, Barracuda Web Filter, Basics of SQL.